As a global brand we are popular around the world. Counterfeiters try to benefit from our popularity by fooling customers into purchasing fake products. We combat counterfeiting to safeguard our relationship with you and give you the best possible experience.
WHAT IS A COUNTERFEIT PRODUCT?
To counterfeit means to illegally imitate an item or good. Counterfeit products are often produced with the intent to take advantage of the superior value of the imitated product. Counterfeit products may look like the brand name product, but are made with inferior materials and are low quality. Counterfeit products are illegal to buy and sell because they infringe trademarks and copyrights and deceive consumers.
Our customers might encounter goods that look like authentic "Spectrum" or "Spectrum Aurora" products but do not contain the same materials and do not work. "Spectrum" or "Spectrum Aurora" proprietary materials are based on significant research, development, and testing.
"Spectrum" or "Spectrum Aurora" takes pride in its lengthy research and development process. We ensure that all required safety tests are performed on our products by our production team. Our authentic products are highly regulated and registered by national government institutions.
Counterfeit products do not go through such a vigorous process because it is very costly. This is one of the reasons why counterfeit products are sold at a lower cost. Counterfeit products pose a safety risk due to the fact that lower grade and untested parts are used.
We strongly discourage anyone from purchasing counterfeit products.
WHAT DOES "SPECTRUM" or "SPECTRUM AURORA" DO TO ADDRESS COUNTERFEITING?
"Spectrum" or "Spectrum Aurora" vigorously pursues counterfeiting operations and the individuals responsible for the production, distribution and sale of the counterfeit goods.
We work with local, regional, and federal law enforcement, as well as Australian and foreign customs officials to prevent the illegal sale and distribution of counterfeit goods. We file civil legal actions and partner with the Attorney-General department on criminal actions.
We take down known websites and online auctions which sell counterfeit products. But because of the prolific nature of counterfeit goods online, it is impossible to ensure no counterfeit goods are available online.
"Spectrum" or "Spectrum Aurora" is not responsible for any claims arising from counterfeit products or from purchases of products from unauthorised resellers.
WHERE TO FIND OFFICIAL "SPECTRUM" or "SPECTRUM AURORA" PRODUCTS?
"Spectrum" or "Spectrum Aurora" does not offer its products through individuals, street vendors, flea markets, internet auctions, most independent boutiques, or unauthorised online retailers."Spectrum" or "Spectrum Aurora" does not sell its products at wholesale over the internet.
"SPECTRUM" or "SPECTRUM AURORA" PRODUCTS CAN BE PURCHASED AT AN AUTHORISED RETAILER SUCH AS:
- Spectrum eBay Store: https://www.ebay.com.au/str/spectrumphoto
If you are ever in doubt about a store or website, please phone 1300 449 767 or email firstname.lastname@example.org and we will confirm whether the suspicious store or website is selling authentic "Spectrum" or "Spectrum Aurora".
To report counterfeits, please phone 1300 449 767 or email: email@example.com . The following information is helpful to us when trying to take action against a counterfeiter:
- Location Name and Address
- Type of Location (eBay, independent boutique, unauthorised retailer, etc.)
- Product Being Sold
- Link to suspicious online listing
- Details of any logos (the "Spectrum" or "Spectrum Aurora" logo or specific designs)