Delivery FAQ

What does 'Shipped - Tracking Pending' mean?

As much as we would love to, not all orders can be fulfilled directly out of our main Sydney Warehouse and in some cases, your order may be fulfilled and shipped from one of our external warehouses across the country. This allows us to hold more stock and get your orders out quicker so that you can receive your items faster!

In the instance that your order is sent from another warehouse, tracking may not be available right away and there can be a small wait time of up to 24-48 hours until your tracking number will be provided.

 

What does 'Backorder' mean? 

Items with the tag Backorder are typically products that we stock regularly, but are currently sold out but available for purchase to reserve stock from the next incoming shipment. These are typically fulfilled within the next 10 business days and you will be contacted if extended delays are encountered.

What does 'Lead Time' mean?

Items tagged with Lead Time are products that are generally not held in our main Sydney Showroom and will most likely need to be fulfilled from an external warehouse or will need to be ordered in before shipment is made or 'Local Pickup' is made available. These are typically fulfilled faster than items on backorder, however  you will be contacted if extended delays are encountered.

 

What does 'Preorder' mean?

Items that are tagged with Preorder are products that are yet to be released and the expected date of arrival will be shown on the product page accordingly. Please note, these are only estimated dates and can change at anytime.

 

What does 'ATL' mean?

At the checkout, you will see an option where you can select for your package to have an ATL on it. This stands for Authority To Leave and allows the delivery driver to leave the package without requiring a signature from the receiver. In the case that you are not home and you have requested an ATL to be left on your package, the driver will place the item in a safe location and you will be notified via the tracking that this has been done.

Please note: Spectrum takes no responsibility for any orders lost or stolen as a result of selecting ATL at checkout.

 

Help! I've ordered the wrong thing, what can I do?

Here at Spectrum we always want our customers to receive the items that they really want. If you feel like you have ordered the wrong item, we are more than happy to accept the item back in its original condition within 7 days of receiving for a store credit or a straight swap to another more suitable item. Just get in touch with our friendly team now and we should be able to guide you in the right direction!

 

How do I protect my shipment?

Here at Spectrum we offer customers the opportunity to add Shipping Insurance onto their order at checkout via the ‘Pledge’ service. For a small fee based on the amount that your cart totals to, Pledge will insure your items from theft, loss or damage caused during transit and will cover the cost of a replacement in the event that happens to your delivery.

This service is automatically enabled by default when you add anything to your cart for your convenience, however, although we strongly advise against it, you can disable this option if you do not wish for your items to be covered during transit.

In the event the customer has chosen not to cover their delivery with the Pledge insurance, we are unable to take any responsibility for any theft, loss or damage that may occur during transit. This is why we strongly recommend to always cover your items with Pledge Shipping protection.