Terms & Conditions
Spectrum strives for 100% customer satisfaction. If you have any problems with your order or our products, please contact us and we'll do our best to rectify any issues.
Liability
Spectrum is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded immediately.
Delivery
The delivery times provided by Spectrum are estimates only.
Spectrum will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Spectrum can not be held responsible for incorrectly entered delivery addresses.
Quality
All stock is quality checked before shipping. The customer is responsible for inspecting the product(s) for fault and notifying us within 7 working days of receiving the product(s) should there be a fault.
Warranties
All our products come with a 12 month warranty free from any manufacturing defects of materials, fixtures an fasteners. This warranty does not cover damage from wear or tear or misused or mistreated products. This 12 month warranty does not cover cotton muslin backdrops and light bulbs.
Safety and Compliance
As sellers of LED lighting products we are required by law to ensure all of our products are safe and compliant with Australian and International Standards. As a registered business and importer we also offer full product warranty and public liability.
Our main product compliance requirements include the following key electrical safety standards and EMC standards.
Where necessary our products meet the electrical safety requirements of the Electrical (Consumer Safety) Act 2004 (regulated by NSW Fair Trading). This typically pertains to all products known as declared items such as power supplies and LED drivers. Also known as SAA approval, C-tick or RCM (Regulatory Compliance Mark).
For non-declared items such as individual LED bulbs SAA approval is not required by law. Nevertheless at Spectrum we ensure any 240V AC products comply with the CE Low Voltage Directive, which is an international electrical safety standard that is equivalent to the Australian SAA. In this regard we ensure our products are electrically safe for the consumer.
Utilising products which are not safe or do not have the required safety documentation can be dangerous to the user and/or can void any potential warranty claims that may arise.
Pricing
All prices are in Australian dollars and include GST tax. Prices are subject to change without notice. If an order ships outside of Australia, there may be duties and taxes added by the destination country. It is the customer's responsibility to check how their local customs office charges incoming packages.
Refund Policy
As per the The Trade Practices Act listed by the ACCC, unfortunately we DO NOT offer refunds under these circumstances:
- If you simply change your mind or
- Make a wrong decision.
- Items are faulty;
- Have been wrongly described;
- Are different from a sample shown to you OR
- Do not do what they’re supposed to
That being said, Spectrum always strives 100% customer satisfaction, therefore please contact us directly and we will endeavour to resolve any issues or concerns you may have.
For further information, please refer to the ACCC website here.
Order cancellations
If notified before goods have been dispatched, Spectrum can accommodate order cancellations. If items have been already shipped, the customer may return the items when they receive them for a refund. All return postage costs will be at the buyer's expense.