Deliveries and Pickups
NOTE: All orders that are processed before 12pm AEST (Australian Eastern Time) will be shipped on the same day from Sydney Metro. Any orders received after 12pm AEST will be processed the following day. Our Sydney warehouse takes a well deserved break on weekends and public holidays. Click and Collect is available at our Alexandria showroom. We use a wide variety of shipping carriers which all provide tracking details.
AUSTRALIAN DOMESTIC SHIPPING GUIDE
| Click & Collect (Sydney Showroom) | Within 1 hour (between 9am-5pm) | Any Purchase | FREE |
| Aurora Ring Lights Promo (Excluding Firefly) | Approx. 1-10 Business Days | Ring Lights (Excluding Firefly) | FREE |
| Courier - Aurora Ring Lights (Excluding Firefly) | Approx. 1-5 Business Days | Ring Lights (Excluding Firefly) | See Checkout |
| Standard Metro + Non-Metro (< 500g) |
Approx. 1-10 Business Days |
Any Purchase | See Checkout |
| Express Metro + Non-Metro (< 500g) | Approx. 1-5 Business Days | Any Purchase | See Checkout |
| Standard 500g - 1kg | Approx. 1-10 Business Days | Any Purchase | See Checkout |
| Courier 500g - 1kg | Approx. 1-5 Business Days | Any Purchase | See Checkout |
| Standard 1kg - 10kg (excluding paper backdrops) | Approx. 1-10 Business Days | Any Purchase | See Checkout |
| Courier 1kg - 10kg (excluding paper backdrops) | Approx. 1-5 Business Days | Any Purchase | See Checkout |
| Standard 10kg+ (excluding paper backdrops) | Approx. 1-10 Business Days | Any Purchase | See Checkout |
| Courier 10kg+ (excluding paper backdrops) | Approx. 1-5 Business Days | Any Purchase | See Checkout |
| Standard Large Goods | Approx. 5-10 Business Days | Any Purchase | See Checkout |
| Standard Extra Large Goods | Approx. 5-10 Business Days | Any Purchase | See Checkout |
| Standard (Paper Roll - Metro) | Approx. 1-10 Business Days | Any Purchase | See Checkout |
| Standard (Paper Roll - Non-Metro) | Approx. 1-10 Business Days | Any Purchase | See Checkout |
*Please note: Due to the size of paper backdrop deliveries, delivery to outside metro areas will incur additional charges. This includes outside capital cities in VIC, QLD, SA, WA, TAS and NT. We reserve the right to contact and quote relevant shipping charges to the postcode for delivery.
INTERNATIONAL SHIPPING
*Only Selected Countries. We may extend our services in the near future.
Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local custom procedures. Orders are dispatched once every day from Monday to Friday.
Customs: Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. The final decision is decided by your country's import regulations. You may contact your local customs agent if you have any questions regarding additional fees on your shipment.
Contact: For further enquiries, please email: hello@spectrum-brand.com