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Here at Spectrum, we understand that you may accidentally make the wrong choice when purchasing items and may need something else entirely, that is why if you have changed your mind about your purchase, Spectrum will be pleased to offer you an exchange or store credit on most of our products if you reach out to us and lodge an RMA claim for your order within 7 days of receiving your order.
All returns, exchanges and warranty cases, whether in or out of warranty must be lodged through our RMA system or your return will not be accepted back in our warehouse. For more information on our RMA system, please refer to our RMA Terms and Conditions section under Section 3.
Subject to the Consumer Guarantees, RMA claims that are lodged within 7 days of receiving can be exchanged subject to the following conditions:
1.2(a) An RMA Lodgement number must be visible on the return address on the package, this number will be given to you by our Service Department once the claim has been approved
1.2(b) You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
1.2(c) The item is in re-saleable condition, including its original packaging, is unused and as sold
If the condition of the product differs in any way, we reserve the right to refuse the return or charge a 30% restocking fee.
Our change of mind policy does not apply to the following products:
1.2(d) Special Ordered Items
1.2(e) Personalised Items
If you have placed an order for Click and Collect and have not picked up your order within 1 month, the items will be returned into stock. Your order will remain, however they may need to be reordered and there may be additional wait times.
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