Note: All buyers are liable for return postage costs, and items must be returned in their original state with original packaging otherwise the return or exchange may be refused and returned back to you at your own cost.
Advice is given to customers based on the information you provide us. We can recommend products and solutions to you but the purchase is the sole decision of the buyer. As per the ACCC Trade Practices Act, once you've made the decision to purchase we DO NOT offer a refund simply because of a change of mind or a wrong decision.
All of our products are quality checked before being shipped. In the rare event that you do receive a faulty item, please contact us with the following details:
Clear and specific details of the fault
Photos must be provided for fault and warranty assessment
After the faulty item is received back to us, assessment usually takes up to 3 business days. We will immediately post out your replacement items once the fault has been approved. Please allow standard shipping timeframes for your replacement to arrive.