Returns & Exchanges

1.1 7-Day Return Policy

Here at Spectrum, we understand that you may accidentally make the wrong choice when purchasing items and may need something else entirely, that is why if you have changed your mind about your purchase, Spectrum will be pleased to offer you an exchange or store credit on most of our products if you reach out to us and lodge an RMA claim for your order within 7 days of receiving your order.

All returns, exchanges and warranty cases, whether in or out of warranty must be lodged through our RMA system or your return will not be accepted back in our warehouse. For more information on our RMA system, please refer to our RMA Terms and Conditions section under Section 3.

 

1.2 Conditions and Exclusions

Subject to the Consumer Guarantees, RMA claims that are lodged within 7 days of receiving can be exchanged subject to the following conditions:

1.2(a) An RMA Lodgement number must be visible on the return address on the package, this number will be given to you by our Service Department once the claim has been approved
1.2(b) You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
1.2(c) The item is in re-saleable condition, including its original packaging, is unused and as sold

If the condition of the product differs in any way, we reserve the right to refuse the return or charge a 30% restocking fee.

Our change of mind policy does not apply to the following products:

1.2(d) Special Ordered Items
1.2(e) Personalised Items

 

1.3 Click and Collect Cancellations and Conditions

All Click and Collect orders must be collected by the person making the order. If you'd like someone else to pick up your order you'll need to nominate them during the online checkout process or by contacting our Customer Service team after ordering so that their name appears on the goods when they're prepared for collection.

To collect the goods, the nominated person will need to provide the order number and a valid physical photo ID for themselves (current passport or driver's license) and will need to sign for the goods.

If you have placed an order for Click and Collect and have not picked up your order within 1 month, the items will be returned into stock. Your order will remain, however they may need to be reordered and there may be additional wait times.

If you wish to cancel and refund a Click and Collect order after it has been picked and before it has been collected, there will be a 30% restocking fee charged. Alternatively, we can provide a store credit for the full amount of the cancelled items.